IT Application Specialist

By | Aug 18, 2022



  • Dubai

  • Permanent

  • Full-time

Job Description

Job Title Application Specialist


Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities- all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

To constantly enhance the existing processes through the creation of new Web/Mobile applications and providing comprehensive support / enhancements on existing third party applications like ticketing systems, online booking systems and MIS reporting.

Role Details- Key Responsibilities and Accountabilities:

Applications Development

  • Development of custom web & kiosk applications and mobile app based on business requirements.
  • Ensure smooth operations at all times (including weekends) by providing comprehensive support for all applications, specifically critical application, online and Vista ticketing systems. (This would also include onsite visits to the Cinemas)
  • Test and monitor online booking engine to ensure maximum operational efficiency and provide weekly reports and statistics of Online booking. Co-ordinate with the web agency to resolve issues.
  • Coordinate and support to different vendors/development agencies.
  • Support third party applications, as and when required.
  • Ensure involved and a part of application deployment.

Reporting & Business Analysis

  • Database administration by performing and monitoring SQL maintenance tasks and able to understand, write complex SQL queries and Stored procedures.
  • Manage and generate MIS reports required by the business.
  • Compare various reports from sites and head office modules to ensure data integrity across all reporting platforms.
  • Develop VOX-Vista process documents and assisting in creating I.T policies and procedures documents.
  • To ensure that the audit recommendations on POS and Vista are being adhered to, by monitoring and maintaining sufficient documents and performing internal audits at site systems periodically.

Master Data Management

  • Administer and manage the master data within the ticketing system, covering different modules such as rewards, Vista HO, Infoworks, Voucher management and any future modules that the business might subscribe to.

IT Software Support

  • Responsible for vista application rollouts for new sites, and for implementing new features vista releases.
  • Responsible for upgradation and Vista troubleshooting.
  • Responsible for troubleshooting and fine-tuning of IIS, apache and Vista servers on application level.
  • Resolve the issues related to Vista and in-house app with in the SLA terms.

Definition of Success

Other Context (if applicable):

Personal Characteristics and Required Background:

Personal characteristics

  • Working knowledge of Programming languages such as ASP.Net,C#, HTML5, JSON, JQuery, Angular JS
  • Sound knowledge in IIS and Apache tomcat
  • Sound knowledge of Web Service, WCF and Web API
  • Excellent skills in SQL Server DB, SQL Query & Stored Procedures etc.
  • Understanding of IT legislation and processes.
  • Exploring and troubleshooting skills for any application.
  • Analytical, problem solving and time management skills.
  • Integrity, judgement and professionalism.

Minimum experience

  • Minimum 3 to 5 years’ experience in a similar role.

Minimum Qualifications/education

  • Graduate / Diploma / Technical Certifications

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